Return and Refund Policy

At Sajeevan Life, we are committed to providing you with 100% natural, premium-quality wellness products. Because our products are consumable dietary supplements and organic foods, we maintain a strict hygiene and safety standard.

Please read our Return and Refund Policy carefully before placing an order.

1. Non-Returnable Items

Due to the consumable nature of our products (juices, herbal powders, capsules, rice, honey, etc.), all sales are final. We do not accept returns or exchanges for products once they have been dispatched and delivered, as we cannot guarantee the purity of the product once it has left our control.

  • We do not offer refunds for "change of mind."

  • We do not offer refunds if you do not like the taste, smell, or texture of a natural product, as organic products can naturally vary in these aspects from batch to batch.

2. Conditions for a Refund or Replacement

We will gladly issue a free replacement or a full refund only under the following circumstances:

  • Damaged in Transit: The glass bottle, jar, or packaging arrives broken or severely damaged.

  • Wrong Product Delivered: You receive a product different from what you ordered.

  • Expired Product: You receive a product that has passed its expiry date.

3. The 48-Hour Reporting Window

If you experience any of the issues listed above, you must notify us within 48 hours of delivery. Claims made after 48 hours will not be accepted.

4. How to Request a Return/Refund (The Unboxing Video)

To raise a claim for a damaged, missing, or incorrect item, please follow these steps:

  1. Take an Unboxing Video: We highly request that you record a clear video while opening the Sajeevan Life package. The video must show the shipping label and the condition of the box before opening.

  2. Take Photos: Take clear pictures of the damaged product or the wrong item received.

  3. Email Us: Send the video, photos, and your Order ID to support@sajeevanlife.com within 48 hours of delivery.

5. Refund Process

Once our quality check team reviews your video/photos and approves your claim:

  • Replacements: We will dispatch a fresh replacement product to your address within 2-3 business days at no extra cost.

  • Refunds: If you prefer a refund, the amount will be credited back to your original method of payment within 5-7 business days.

  • Cash on Delivery (COD) Orders: For COD orders, our team will request your UPI ID or bank account details via official email to process the refund transfer.

6. Order Cancellations

  • Before Dispatch: You can cancel your order for a full refund if it has not yet been shipped from our warehouse. Please email or call us immediately to request a cancellation.

  • After Dispatch: Once an order has been handed over to our courier partner, it cannot be canceled. If you refuse a COD order at the time of delivery, we reserve the right to restrict future COD orders to your account.

Contact Us

For any questions regarding your order, returns, or refunds, please reach out to our Customer Support team:

  • Email: support@sajeevanlife.com